Everything you need to know.

These Retreat Terms & Conditions apply to retreats organised by Core Physiotherapy and Pilates Limited, trading as CORE LDN (“CORE LDN”, “we”, “us” or “our”).

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Company number: 13700187
Registered office: 116 St. Leonards Road, London, SW14 7NJ
Studio: 341 Upper Richmond Road West, East Sheen, London, SW14 8QN
Email: hello@coreldn.com

 

These Terms should be read together with the relevant retreat page, your booking confirmation and any retreat-specific terms shown below.

Where retreat-specific terms differ from these general Terms, the retreat-specific terms will apply.

By making a booking and paying a deposit or other payment, you agree to these Terms.

 

Nothing in these Terms affects your statutory rights.

 

1. Your booking

 

Your contract for the retreat is with Core Physiotherapy and Pilates Limited.

Bookings may be made directly with CORE LDN or through our booking provider, Momence. Where Momence processes your booking or payment, your retreat contract remains with CORE LDN.

 

Your booking is confirmed when we have received the required deposit or payment and sent you written confirmation.

 

Please check your booking confirmation carefully and let us know promptly if anything is incorrect.

 

The accommodation, meals, Pilates sessions, workshops, activities and other services included in your booking are those described on the relevant retreat page and in your booking confirmation.

 

Anything not expressly stated as included is not included in the retreat price.

 

2. Retreat price

 

The price applicable to your booking is the price shown to you at the time of booking.

 

Where a shared-room price is quoted, the price is per person, unless expressly stated otherwise.

 

Additional treatments, appointments, activities, food, drinks or other extras are charged separately unless specifically listed as included.

 

3. Deposit and payment

 

A deposit is required to secure your place unless you choose to pay in full.

The amount of the deposit will be shown to you before booking.

 

Unless different payment terms are stated for a particular retreat, the remaining balance is due 30 days before the retreat begins.

 

Where a payment plan is offered, payments must be made on the agreed dates.

If a payment is missed or the final balance remains unpaid, we will contact you and give you a reasonable opportunity to make payment.

 

If payment remains outstanding, we may treat your booking as cancelled by you. Any cancellation charge will be calculated in accordance with the cancellation terms applicable to your booking rather than automatically forfeiting all sums paid.

 

4. If you cancel your booking

 

You may cancel your booking at any time by emailing hello@coreldn.com.

 

The cancellation terms applying to your retreat will be shown in the relevant retreat-specific section below and/or supplied to you before booking.

 

Cancellation charges are intended to reflect the costs and losses reasonably expected to arise from your cancellation, taking account of factors such as the timing of the cancellation, costs we can avoid and whether your place can reasonably be resold.

 

Where we are able to resell your place or otherwise reduce our loss, we will take this into account.

 

We can provide an explanation of how a cancellation charge has been calculated if requested.

 

Where applicable law gives you the right to cancel without a cancellation charge, your statutory rights will apply.

 

We strongly recommend taking out appropriate travel insurance from the date you book.

 

5. Transferring your booking

 

If you are unable to attend, please contact us as early as possible.

 

Where permitted by applicable law, you may request to transfer your booking to another person who meets any requirements applicable to the retreat.

We may recover reasonable additional costs actually incurred in making the transfer.

 

Where a retreat-specific cancellation policy allows you instead to transfer your payment to a future CORE LDN retreat, the relevant retreat-specific terms will apply.

 

6. Changes to the itinerary

 

Our retreat itineraries are carefully planned, but some elements may need to change.

 

Timings, instructors, menus, treatments, workshops and activities may be changed where reasonably necessary because of weather, safety, availability, illness, supplier changes or other circumstances.

 

We may make minor changes where these do not materially alter the overall retreat you booked.

 

If we need to make a significant change to an essential part of your retreat before it begins, we will contact you as soon as reasonably possible and explain the options available to you.

 

Depending on the circumstances and your applicable legal rights, these may include accepting the proposed change, accepting an alternative arrangement where available, or cancelling the retreat booking and receiving an appropriate refund.

 

We will not automatically transfer your booking to different retreat dates without your agreement.

 

7. Cancellation by CORE LDN

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We may cancel a retreat where:

• the minimum number of participants expressly stated for that retreat has not been reached and we notify you by the cancellation deadline stated for that retreat; or

• unavoidable and extraordinary circumstances prevent us from performing the retreat.

 

If we cancel for either of these reasons, all payments made to CORE LDN for the cancelled retreat will be refunded within 14 days of cancellation.

 

Where applicable law provides that no additional compensation is payable in these circumstances, no additional compensation will be due.

 

We will not cancel a confirmed retreat simply because we subsequently decide that operating it is commercially less attractive.

 

8. Minimum guest numbers

 

Some CORE LDN retreats require a minimum number of guests in order to proceed.

Where a minimum applies, the number required and the date by which we may cancel because the minimum has not been reached will be stated in the retreat-specific terms supplied before booking.

 

If we cancel because the stated minimum has not been reached, we will notify you within the stated period and refund all payments you have made to CORE LDN for the retreat within 14 days.

 

9. Travel to and from the retreat

 

Unless expressly listed as included, transport to and from a retreat is not included.

 

You are responsible for arranging your own travel and for ensuring that your arrangements allow sufficient time to attend the retreat.

Independent travel arrangements are contracts between you and the relevant airline, rail company, travel agent, transport provider or other supplier.

 

We are not responsible for delays, cancellations or losses arising from independently arranged travel except where applicable law provides otherwise.

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Where CORE LDN properly cancels a retreat in circumstances where applicable law provides that no additional compensation is payable, CORE LDN will not reimburse independently incurred travel or accommodation costs.

We strongly recommend booking refundable or flexible travel where appropriate and obtaining suitable travel insurance.

 

10. Travel insurance

 

We strongly recommend that you arrange comprehensive travel insurance from the date you book your retreat.

For overseas retreats in particular, your policy should be appropriate to your personal circumstances and should include suitable cover for:

• cancellation and curtailment;

• travel disruption and delays;

• overseas medical treatment and repatriation;

• personal belongings; and

• any activities you intend to undertake.

 

It is your responsibility to check the scope, exclusions and excesses of your policy.

 

11. Health and participation

 

Please tell us before the retreat about any relevant injury, health condition, pregnancy or other circumstance that may affect your ability to participate safely.

 

Please also tell the relevant instructor before a session if anything has changed.

Activities on our retreats are optional.

 

Our practitioners and instructors may modify an activity or recommend that you do not participate where they reasonably believe this is appropriate for your safety.

You remain responsible for deciding whether you are able to participate and for following any relevant medical advice.

 

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence.

 

12. Accommodation and room allocation

 

Accommodation is provided as described on the relevant retreat page and in your booking confirmation.

Where you have booked a particular room or room category, we will make reasonable efforts to provide it.

 

If circumstances outside our reasonable control require a room change, we will provide accommodation of an equivalent or better standard where reasonably possible.

Shared-room prices are charged per person unless expressly stated otherwise.

Room availability is limited and rooms may be allocated on a first-come, first-served basis.

 

13. Dietary requirements and allergies

 

Please tell us about any allergies or dietary requirements when booking and, wherever possible, no later than 30 days before the retreat.

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We will make reasonable efforts to accommodate dietary requirements.

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However, where meals are prepared by third-party venues or caterers, we cannot guarantee that an environment will be entirely free from a particular allergen.

 

If you have a serious allergy, please contact us before booking so that we can discuss whether your requirements can safely be accommodated.

 

14. Third-party suppliers

 

Some elements of a retreat may be delivered by third-party suppliers, including hotels, accommodation providers, chefs, restaurants, activity providers, therapists or transport operators.

 

Where CORE LDN is legally responsible for the performance of services included in your retreat, the use of a third-party supplier does not remove that responsibility.

 

Activities may be affected by weather, safety considerations, local conditions and supplier availability.

 

If a planned activity cannot reasonably proceed, we will endeavour to provide an appropriate alternative where possible.

 

15. Personal belongings

 

You are responsible for looking after your personal belongings during the retreat.

CORE LDN is not responsible for loss, theft or damage to personal belongings except where caused by our negligence or where liability cannot legally be excluded.

 

16. Our responsibility to you

 

We will provide the retreat services for which we are responsible with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation; or

• rights or remedies that cannot legally be excluded under applicable consumer or package travel legislation.

 

Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply to your retreat, your rights under those Regulations are unaffected by these Terms.

 

17. Problems during your retreat

 

If there is a problem with any part of your retreat, please tell us as soon as reasonably possible while you are there.

 

Giving us the opportunity to address a problem during the retreat will usually be the quickest way for us to resolve it.

 

If you remain dissatisfied afterwards, please contact hello@coreldn.com and provide details of your concern.

 

18. Events outside our control

 

“Unavoidable and extraordinary circumstances” may include events outside the control of the party relying on them and whose consequences could not reasonably have been avoided even if all reasonable measures had been taken.

 

Depending on the circumstances, examples may include serious natural disasters, significant security incidents, serious outbreaks of disease, government restrictions or other events that significantly affect the performance of the retreat.

Your rights and our obligations in these circumstances will be determined in accordance with applicable law.

 

19. Governing law

 

These Terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to where you live.

 

20. Existing bookings and changes to these Terms

 

These Terms apply to bookings made on or after the effective date shown above.

 

For bookings made before that date, the terms and information supplied when the booking was made will continue to apply unless a subsequent change is agreed with you, is more favourable to you, or is required by law.

 

We may update these Terms for future bookings. Any updated Terms will apply from the date stated on them and will not retrospectively remove rights attaching to an existing booking.

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Retreat-Specific Terms

East Sussex Mat Pilates & Wellness Retreat

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These additional terms apply to the East Sussex retreat and form part of your booking contract.

 

What is included

 

Your retreat includes the accommodation, meals, Pilates sessions, yoga, mindfulness activities and other items described on the East Sussex retreat page and in your booking confirmation.

 

Travel to and from Fair Oak Farm is not included and must be arranged independently.

 

Cancellation by you

 

If you cancel:

 

91 days or more before the retreat starts
You will receive a full refund.

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31–90 days before the retreat starts
A standard cancellation charge of up to 50% of your retreat price may apply, meaning you will receive at least a 50% refund unless a lower cancellation charge is appropriate.

 

Alternatively, you may request to transfer the value of your booking to another available CORE LDN retreat without a transfer administration fee. Any difference in the price of the replacement retreat will apply.

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30 days or fewer before the retreat starts
 

A cancellation charge of up to 100% of the retreat price may apply.

 

Where we are able to resell your place or otherwise materially reduce our loss, we will take this into account when calculating the final cancellation charge.

 

Any statutory right you have to cancel without a cancellation charge remains unaffected.

 

Independent travel

 

If your independently arranged train, car or other transport is cancelled or disrupted but the retreat itself is proceeding as planned, this does not automatically entitle you to cancel the retreat without charge.

This is one reason we strongly recommend suitable travel insurance.

 

Mauritius 2027 – Specific Terms

Mat Pilates & Wellness Retreat at Shangri-La Le Touessrok

23–28 April 2027

 

These additional terms apply specifically to the CORE LDN Mauritius Mat Pilates & Wellness Retreat.

 

They form part of your booking contract.

Where these Mauritius-specific terms differ from the general Retreat Terms above, these terms will apply.

 

Retreat price

 

The advertised price of £3,145 for double occupancy is £3,145 per person, based on two guests sharing a room.

 

Single occupancy and alternative room categories are charged at the prices confirmed at the time of booking.

 

Rooms are subject to availability.

 

What is included

 

Your retreat includes the accommodation, meals and non-alcoholic drinks specifically described as included on the Mauritius retreat page, together with the Pilates, yoga, mindfulness and other retreat activities listed as included.

 

A standard airport transfer on the scheduled arrival day is included as described on the retreat page.

Flights are not included.

 

Additional meals, alcoholic drinks, room service, spa treatments, laundry, telephone charges, additional treatments and other incidentals are not included unless expressly stated otherwise.

 

Minimum number of guests

 

The Mauritius retreat requires a minimum of 10 paying guests in order to proceed.

CORE LDN will confirm in writing whether the required minimum has been reached no later than 23 February 2027.

 

If fewer than 10 paying guests are booked, CORE LDN may cancel the retreat by giving booked guests written notice on or before 23 February 2027.

 

If we cancel for this reason, every payment you have made to CORE LDN for the Mauritius retreat will be refunded in full within 14 days.

 

Where applicable law permits the organiser of a package to cancel without additional compensation because the stated minimum number of participants has not been reached, no additional compensation will be payable.

 

Flights

 

Flights are not included in the retreat price and do not form part of your booking with CORE LDN.

 

You are responsible for arranging and purchasing your flights independently. Your flight contract will be with the airline, travel agent or other flight provider you choose.

 

We strongly recommend that you do not book non-refundable or non-changeable flights until CORE LDN has confirmed in writing that the retreat is proceeding. This confirmation will be given no later than 23 February 2027.

 

If you choose to purchase flights before receiving that confirmation, we recommend choosing a refundable or flexible fare.

 

Choosing to book flights before the retreat has been confirmed does not affect CORE LDN's right to cancel the retreat if the stated minimum of 10 paying guests has not been reached.

 

Subject always to rights and liabilities which cannot legally be excluded, where CORE LDN properly cancels the retreat because the stated minimum number has not been reached, CORE LDN will not reimburse or compensate you for independently booked flights, flight cancellation charges, upgrades, additional accommodation or other independently arranged travel costs.

 

The same principle applies where the retreat is properly cancelled because unavoidable and extraordinary circumstances prevent it from taking place and applicable law provides that no additional compensation is payable.

 

Airport transfers

 

A standard airport transfer on the scheduled arrival day is included.

 

We will provide details of the applicable transfer arrangements before departure.

 

If your flight arrangements fall outside the included transfer arrangements, including because you choose to arrive on a different day or at a materially different time, you may need to arrange and pay for alternative transport.

If an included transfer is affected because of a change made by CORE LDN, we will make appropriate alternative arrangements.

 

Travel insurance

 

We strongly recommend comprehensive travel insurance from the date you book, rather than waiting until the retreat has been confirmed.

 

Your insurance should be appropriate for travel to Mauritius and your individual circumstances and should include suitable cover for cancellation, curtailment, travel disruption, overseas medical expenses and repatriation.

 

You are responsible for understanding what your policy does and does not cover.

 

Passport, visa, health and entry requirements

 

You are responsible for ensuring that you hold an appropriate valid passport and meet the passport, immigration, visa, health and other entry requirements applicable to you for Mauritius.

 

Requirements can change.

You should check current official UK and Mauritian government travel information sufficiently in advance of departure.

 

CORE LDN is not responsible for you being unable to travel because you do not meet an applicable passport, visa, immigration or other entry requirement, except where CORE LDN provided you with incorrect information that it was legally required to provide.

 

Independently arranged travel

 

Any flight, additional accommodation, private transfer or other travel service that you purchase independently and separately from CORE LDN is not supplied by CORE LDN and does not form part of the retreat booking unless we expressly confirm otherwise in writing.

 

If your independently arranged flight is delayed or cancelled but the retreat itself is proceeding as planned, this does not automatically give you a right to cancel your CORE LDN retreat without charge.

 

You should look to your airline, travel provider and/or travel insurer for costs arising from disruption to independently arranged travel, subject to your applicable legal rights.