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CORE LDN LEGAL INFORMATION

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Everything you need to know.

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RESTORE STRENGTHEN EVOLVE

Booking

  • All our bookings are powered through Momence.

  • To create a Momence account sign up using this link.

  • You can also use the Momence App to book (download  for iOS or Android).

  • All payments for bookings are taken through the Momence booking system and Stripe for merchant processing.

  • Upon making a booking, you will receive an email confirming the date, time, any special instructions, and you will receive an email reminder prior to your appointment or your class. Please check that all information is correct.

Core LDN Intro

  • Before attending a CORE LDN CORE Pilates class all new clients must attend a Core LDN Intro.

  • This is private session with one of our expert physiotherapists who will conduct an in-depth assessment of your posture, control and muscular endurance to ensure the optimal Pilates journey.

  • After your intro, you will become a Core LDN member and your physiotherapist will credit your Momence account with one free reformer or mat class (your choice!).

Block purchase and Gift Card validity

  • Before attending a CORE LDN CORE Pilates class all new clients must attend a Core LDN Intro.

  • This is private session with one of our expert physiotherapists who will conduct an in-depth assessment of your posture, control and muscular endurance to ensure the optimal Pilates journey.

  • After your intro, you will become a Core LDN member and your physiotherapist will credit your Momence account with one free reformer or mat class (your choice!).

Block purchase and Gift Card validity

  • Classes and private/semi private appointments can be booked as drop in or in blocks of 5 or 10.

  • Physiotherapy and Pelvic Health appointments, Core LDN intros, class drop ins and free classes are valid for a period of 1 month. Class and private/semi private appointment blocks of 5 are valid for a period of 2 months and blocks of 10 for a period of 4 months from the date of purchase, unless stated otherwise.

  • Gift cards are valid for 6 months from the date of issue and cannot be exchanged for cash or refunds given.

Cancellation

  • All Core LDN appointments and classes must be prepaid and clients agree to our cancellation policy at the time of booking.

  • We know life can throw up surprises and we try to accommodate this as much as possible.  We allow every client one late cancel without charge (the credit will be put back on to your Momence account for future use).

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  • Our cancellation policies are:

    • Physiotherapy and Pilates appointments

      •  Early cancel (over 24 hours before your appointment): you will receive a full refund to your payment card.

      •  Late cancel (less than 24 hours before your appointment) or No Show: no refund will be given.

    • Classes

      • Early cancel (over 12 hours before your class): your class credit will be put back on to your Momence account.

      • Late cancel (less than 12 hours before your class) or No Show: no refund will be given.

  • To cancel an appointment or class, please sign in to your Momence account.

Wait list

  • If you are on a waitlist and a space becomes available you will be emailed to confirm that you would like to join the class.

  • You must respond within 1 hour to the wait list email otherwise your class place will be offered to the next person on the waitlist.

Governance and professional responsibilities

  • The Chartered Society of Physiotherapy (CSP) is the professional body and representative organisation for physiotherapy in the UK.

  • As a Physiotherapy led business, Core LDN follows the CSPs Code of Members’ Professional Values and Behaviours which reflects the legal, regulatory and organisational requirements and responsibilities that CSP members must fulfil in their conduct and practice of Physiotherapy.

  • All our Physiotherapists are registered with the Health & Care Professions Council which defines our standards of conduct, performance and ethics and proficiency.

Covid-19

  • As a health care provider we are following both the official UK government Covid-19 guidance and best practices for infection prevention and control (IPC) supported by the HCPC IPC standards.

Promotions

  • Core LDN may from time to time, run promotions, competitions, prize draws and/or any other form of promotion or a combination of these (“Promotion”)

  • The type of promotion will be described including any additional terms and conditions other than these Standard Promotional Terms including details of participation, opening and closing time and date for participation in the Specific Promotional Terms.

  • Please ensure that you follow the instructions on the Specific Promotional Terms as to how to participate in the applicable Promotion.

  • The Promotional Period will be the period from any start date and time to any end date and time indicated in the relevant Specific Promotional Terms. In the absence of express dates, the Promotional Period shall be the period during which the promotion is available to eligible clients of Core LDN until such date and time as the promotion is withdrawn by us. 

  • Participation in a Promotion is voluntary

  • Unless otherwise indicated in the applicable Specific Promotional Terms: (a) entry into each Promotion may be used only once; and (b) the prize offered in any Promotion is non-exchangeable and non-transferable

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  • Core Wellness Weekend 28th - 30th November 2025

    • With the use of the promotional code at checkout, participants are eligible to 10% off all Core LDN appointments, packs, memberships and retreats with the following exceptions:

    • Only bookings for the January Mauritius Retreat are eligible for the promotion.  Bookings for any other retreats are not included in the promotion

    • All products and merchandise are not included in the promotion

    • Bookings for any Wellness Workshop are not included

    • Our Pure Pilates Intro (£40 for 2 classes) is not eligible for the promotion

    • Bupa and Aviva Physiotherapy Initial and Follow Ups are not eligible for the promotion

    • The promotion cannot be applied to existing CORE or PURE memberships.  For new memberships the promotion gives 10% discount on the first 3 months of the membership (initial payment and 2 renewals)

RESTORE STRENGTHEN EVOLVE
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